FAQs

How to Contact Planet Wide Picks (PWP):

 Feel free to reach out to us anytime at shop@planetwidepicks.com. Our dedicated customer service team is here to assist you with any questions or assistance you may need.

Shipping Information:

Worldwide Shipping: Yes, we offer worldwide shipping to cater to customers globally.

Shipping Location: Our products are shipped from Hong Kong.

Order Changes/Cancellations: We process orders swiftly, so please request any changes or cancellations within 12 hours of placing your order. Unfortunately, we cannot accommodate changes or cancellations after this time frame. If necessary, you can return your order for a full refund once received.

Order Processing: We process orders Monday through Friday, and it typically takes 1-3 business days to process orders from the date of purchase. Please note that we do not ship on weekends.

Delivery Time: Due to high demand, please allow 2-4 weeks for your order to arrive. We appreciate your patience.

Non-Delivery: If you haven't received your order within 30 days after shipping, you are eligible for a full refund.

Payment Methods:

We accept a variety of payment methods, including major credit cards (VISA, Mastercard, AMEX), and PayPal payments.

Customs and Taxes:
Prices on our site are displayed in US Dollars and are tax-free. Please be aware that duties, taxes, and customs fees may apply upon receiving your order. These charges are determined by your local customs office and are your responsibility. We cannot control customs delays. For specific details regarding charges, kindly contact your local customs office.

Returns and Exchanges:
 To initiate a return, please contact us at shop@planetwidepicks.com.

Defective/Incorrect/Damaged Items:
 If you receive items that are defective, incorrect, or damaged, please contact us immediately. Include your order number, photographs of the item(s), and any relevant details. We will work diligently to resolve your case promptly.

Refund Process:

 All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be issued to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. If you have not received a credit for your return, please contact your bank/credit card company for further assistance. Please note that it may take some time for the refund to reflect in your account.

Thank you for choosing Planet Wide Picks. We value your trust and look forward to serving you.